Proof points from product, operations and transformation work.

Problem

Two brands needed to move toward a single digital platform while managing customer experience, backend rebuild, migration and operational risk.

What Lumia did

Defined the digital, product and design strategy, target architecture, delivery approach and governance needed for a headless multi-brand platform.

Outcome

Created the transformation path for faster delivery, clearer ownership and stronger connection between customer value and commercial performance.

Problem

BT needed new venture capability beyond the core business and modern payments products across EE, BT and Plusnet.

What Lumia did

Built the product, design and engineering organisation from the ground up, owned the payments portfolio and led delivery across payments, fraud and embedded finance.

Outcome

Delivered BT Pay for £15bn+ annual transaction readiness and launched BT Tap to Pay from concept to market in 8 months.

Problem

Vodafone needed to move from IoT resale toward a differentiated connected product ecosystem with stronger design maturity.

What Lumia did

Defined the Designed & Connected by Vodafone strategy and led product, design, UX and engineering across global consumer IoT launches.

Outcome

Launched Vodafone's most successful Smart Tech product line across 8 countries, recognised with Red Dot, iF and GLOMO awards.

Problem

Hive needed to scale connected products, market expansion and operational delivery across complex hardware, software and field service constraints.

What Lumia did

Led global smart home product strategy, product design, manufacturing improvements, US expansion and major supply chain transformation.

Outcome

Scaled a 90-person team, trained 10,000+ engineers and launched products including Hive Leak and Hive Boiler IQ.