Selected experience
Product, platform and transformation work in complex organisations.
Selected experience from major organisations, internal venture building, consumer IoT, connected home and multi-brand digital transformation.
Multi-brand digital transformation
Nido & Livensa Digital Platform Transformation
Created the transformation strategy and delivery model to consolidate Nido Living and Livensa Living onto a single multi-brand digital platform following acquisition.
Key numbers
brands consolidated into a single platform strategy
target beds
residences across Spain and Portugal included in scope
strategic platform layers created
What changed
Two brands moved toward one platform
Defined a multi-brand architecture allowing Nido and Livensa to operate independently from a brand perspective while sharing a common digital foundation.
Ownership became clearer
Introduced a product-led operating model that aligned technology, product, data, commercial and operational teams around shared customer outcomes.
Complexity was reduced
Created a single digital strategy covering web, resident applications, data platforms and future innovation initiatives.
Customer experience became connected
Mapped the end-to-end resident lifecycle across discovery, booking, move-in and in-life experiences.
Future growth became scalable
Established a platform model capable of supporting future acquisitions, new accommodation models, AI-enabled services and adjacent living sectors.
Fintech venture build
BT Pay and BT Tap to Pay
Built new payments capability inside BT Group, creating the platform, products and operating rhythm needed to modernise payments across EE, BT and Plusnet.
Key numbers
annual transaction readiness
Tap to Pay transactional value
concept to market
What changed
Payments became a platform
BT moved from fragmented legacy payment capability toward a modern internal payments processor designed for scale, resilience and new propositions.
New products reached market
BT Tap to Pay moved from concept to market in 8 months, proving the venture model could turn enterprise capability into a live customer product.
A venture rhythm was created
Product, design and engineering capability was built around payments, fraud and embedded finance so multiple business units could reuse the model.
Digital product transformation
Digital Product Operating Model
Designing and embedding modern product operating models that help organisations scale digital capability, accelerate delivery and create measurable business value.
Key numbers
product, design and technology capabilities assessed
stakeholders aligned across transformation initiatives
core operating model pillars established
What changed
Strategic clarity
Leadership teams gain visibility of capability gaps, investment priorities and the organisational changes required to accelerate growth.
Product-led execution
Clear ownership, governance and decision-making frameworks enable teams to focus on outcomes rather than outputs.
Scalable delivery
Modern delivery practices, prioritisation models and operating rhythms create the foundations for consistent, measurable value creation.
Global consumer IoT
Vodafone Smart Tech and Curve
Created a globally scalable connected product ecosystem, shifting Vodafone from IoT resale toward a differentiated smart technology portfolio.
Key numbers
countries launched
Curve GPS Tracker launch
major design awards
What changed
IoT became a product ecosystem
Vodafone moved beyond resale toward a connected smart technology portfolio with clearer customer experience, industrial design and global consistency.
Global launches became repeatable
Product, design, UX and engineering were aligned around launches that could scale across countries without reinventing the operating model each time.
Design quality became commercial proof
Curve and related products gained industry recognition, helping Vodafone establish credibility in consumer smart technology.
Connected home scale
Hive connected home platform
Scaled Hive from smart thermostat leadership into a broader connected home portfolio across products, field operations and international markets.
Key numbers
engineers trained
leak sensors deployed
Boiler IQ customers
What changed
Connected home scaled beyond heating
Hive expanded from thermostat leadership into a broader connected home portfolio across leak detection, boiler diagnostics and smart services.
Operations could support the product
Field enablement, manufacturing, product delivery and service operations were improved so connected products could scale in the real world.
International growth became possible
Product strategy and operating capability supported new market propositions, including North America expansion and wider connected home services.
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