Digital transformation leadership
Turn complex digital, platform and operating model change into focused delivery with clear governance, accountability and commercial outcomes.
Enterprise
Senior product and transformation leadership for enterprise-scale change.
Lumia supports CEOs, CIOs, CDOs, CTOs, Product Directors and Transformation Directors who need an operator that can bring clarity, structure and pace to complex product, platform and digital transformation work.
£15bn+
annual transaction platform delivered for BT Pay
85
person product, design and engineering organisation led
£18m
budget owned across BT fintech incubation
10,000+
engineers trained through major supply chain change
Where Lumia helps
Focused support where operating complexity meets commercial pressure.
The work can start with strategy, delivery, AI adoption, customer experience or operating model improvement. The goal is the same: remove the blockers that slow growth.
Product strategy
Clarify where product investment should go, what to stop, and how roadmap decisions connect to customer value, risk and commercial performance.
Fractional CPO support
Executive-level product direction for teams that need experienced leadership, operating rhythm and decision clarity without adding a permanent role.
Platform rebuilds and migration
Shape rebuild, migration and legacy shutdown plans that protect continuity while moving the business toward cleaner, scalable architecture.
Customer experience and product design
Improve digital journeys, product propositions and service flows across web, app, hardware and connected customer experiences.
Operating model and delivery improvement
Fix how teams plan, prioritise, govern and ship so enterprise delivery becomes clearer, faster and easier to trust.
Experience
Enterprise credibility from the work leaders already recognise.
The enterprise offer is grounded in hands-on leadership across large organisations, regulated payments, consumer IoT, smart home, platform rebuilds and multi-brand digital operations.
Director and Digital Transformation Consultant
Leading the consolidation of two brands into a single digital platform, including UX/UI, CMS, backend rebuild, target architecture, legacy shutdown and digital operations redesign.
Senior advisor across product, technology and operations during a high-risk multi-brand platform transition.
Founding Partner and Fintech Director
Founded and led BT Digital's fintech incubation unit, building an 85-person product, design and engineering organisation with an £18m budget across payments, fraud and embedded finance.
Delivered BT Pay, a secure cloud payments platform ready for £15bn+ annual transactions, and BT Tap to Pay from concept to market in 8 months.
Global Head of Product
Defined and led the Designed & Connected by Vodafone product ethos, aligning hardware, UX, engineering and market delivery across consumer IoT.
Launched award-winning connected products across 8 markets, moving Vodafone from IoT reseller to category leader.
Head of Product
Owned global product strategy and delivery for Hive's smart home portfolio, scaling product, engineering, design and data across the UK and US.
Led major product and supply chain transformation, including 10,000+ engineer training and launches across smart thermostat, diagnostics, leak detection and connected home.
Working style
Operator-led, commercially grounded and built around execution.
Clarify the product and transformation work that matters most.
Connect roadmap choices to commercial, operational and customer outcomes.
Build the operating rhythm, governance and team structure needed for scale.
Translate complexity into a focused vision executives, teams and partners can act on.
Discovery call
Need a senior view on what is slowing delivery?
Use the discovery call to pressure-test the operating, product or technology constraints holding your team back.