Privacy

Privacy notice

This notice explains how Lumia Group handles personal data when someone uses this website, contacts us or books a call.

Who we are

Lumia Group Ltd operates this website. You can contact us at info@lumia-group.com.

What we collect

We may collect contact details, enquiry details, booking information, communication preferences and information you choose to share during a call or email exchange.

The contact page includes a Calendly booking calendar. Calendly may process information such as your name, email address, meeting time, timezone and any notes you add to the booking form.

Why we use it

We use personal data to respond to enquiries, manage bookings, prepare for calls, provide requested information, maintain business records and improve the website experience.

Our lawful basis is usually legitimate interests or contract/pre-contract steps where you ask us to discuss potential work.

Who we share it with

We only share data where needed to run the website and respond to enquiries. This may include hosting providers, email services, Calendly for booking, and professional advisers where required.

We do not sell personal data.

How long we keep it

Enquiry and booking records are kept only for as long as needed for the purpose they were collected, including reasonable business follow-up, record keeping and legal obligations.

Your rights

You may have rights to access, correct, delete, restrict or object to use of your personal data. You can also withdraw consent where processing is based on consent.

To exercise these rights, email info@lumia-group.com. You also have the right to complain to the UK Information Commissioner's Office.

International transfers

Some service providers may process data outside the UK or EEA. Where this happens, we expect appropriate safeguards to be used by the relevant provider.

Updates

This notice may be updated as the website, services or supplier stack changes. Last updated: 24 June 2026.